Contact & support
We are a small UK team. The fastest way to reach us is by email. We aim to reply within one working day (Mon–Fri, UK business hours).
What to include
- The email address you use to sign in.
- A short description of what you were trying to do.
- Any error message or screenshot, if relevant.
- For billing queries, the date and last 4 digits of the card if available.
Reporting a security issue
If you believe you have found a security vulnerability, please email support@riskandmethod.com with the subject “Security”. Please give us a reasonable opportunity to investigate and fix the issue before any public disclosure.
Safety disclaimer
RAMS Builder is a planning aid. Documents produced by the Service must be reviewed and approved by a competent person before being relied upon on site.